Refund Policy

Refund Policy

A detailed explanation of rummyking.co's Refund Policy is given below:

Cancellation of Games
rummyking.co is not responsible for any loss resulting from the cancellation of any games due to Service outages caused by the failures of our service providers, computer viruses, natural disasters or any other reason that is beyond our control. You acknowledge that you will not be entitled to any refund due to cancellation of games caused by factors that are beyond the reasonable control of rummyking.co.

Online Transactions
Transactions to transfer money to your Rummy king cash account have to be made through third-party payment gateways. rummyking.co is not responsible for the denial or rejection of any transactions as they are subject to the terms and conditions of the third-party payment gateways. rummyking.co may reverse any transactions, and the specific amount will in such a case be refunded to the financial instrument/platform that was used by you to perform the transaction.

Account Validation
rummyking.co has the right to check or validate the personal information of the players from time to time. The process of validation can be done through a phone call or via email. If we are not able to get in touch with you at first, several attempts will be made to establish contact with you. In the event that the validation is unsuccessful, or we are unable to contact you after making all possible attempts, we reserve the right to suspend your account and refund the amount lying in your account to the financial instrument/platform that you used to make the payment online.

Promotions
Rummy contests, offers, bonuses, tournaments and games in the Promotion Section on rummyking.co may get cancelled or discontinued at any moment without any prior notice. rummyking.co disclaims any liability, except the refund of the entry fee wherever applicable.

Refer and Win Cash
  1. Refer and Win Cash bonus is valid only for the registered cash players.
  2. The referral bonus is not applicable to the games that are played between the referring user and the person who registered with us on his/her recommendation.
  3. You will earn Rs.1,000 for each person you refer our Website to. The person who joins our games on your recommendation can also earn up to Rs.1,000 as a bonus.
  4. The bonus disbursement will be at a rate of 10% of the winnings the person you invited to our games pays to his/her opponent on losing each cash game. For example, if your friend you invited loses Rs.100 to his/her opponent, you will receive, as a referral bonus, Rs.10, which is 10% of Rs. 100. Your friend will also receive Rs.10 as a bonus. Your friend or anybody who joins us on your recommendation can avail himself/herself of a maximum of Rs.1000 as a bonus.
  5. The bonus is valid for 15 days from the date the person you referred us to makes the first deposit.
  6. The player you referred us to is subject to the fulfilment of applicable verification and eligibility for the Rummy king membership.
  7. If you have referred Rummy king to your friend or someone else, you can be contacted to verify your friend¬ís or the person's documents during the verification process. If you are contacted, you will have to provide, for verification, a copy of the PAN Card, Aadhaar Card, Driving Licence, Passport or Voter ID of the friend/person you referred us to. You will be entitled to the bonus once the documents are successfully verified and all our bonus conditions are fulfilled.
  8. The invited friend/person should not have an account with Rummy king prior to your recommendation.
  9. You will not be eligible for the promotion by creating multiple accounts with Rummy king. Close relatives like parents, siblings, children, spouse, partner and any other family members do not qualify for the referral bonus.
  10. For it to be a valid invitation, the person you invite to our games should register on Rummy king by using the referral link provided in the email sent by you to the person.
  11. The people that you invite should consent to receive the invitation email from Rummy king and must be eighteen years of age or above. Referral emails should not be sent to people who reside in territories in which our services are restricted. You will not be entitled to the bonus if you send invitations to unknown people or send bulk emails (SPAM emails) requesting registrations.
  12. You acknowledge that Rummy king can use third-party websites to import your address book email contacts of the friends/people you wish to invite. You also acknowledge that third-party website adhere to their own terms of service and policies.
  13. In the case of self-referrals and fraudulent activities, Rummy king reserves the right to stop any users from participating in the promotion and lock the account. The bonus can be withdrawn from your account any time if you violate any Terms and Conditions of rummyking.co.
  14. Rummy king reserves the right to alter or terminate the Refer and Earn program at any time in its sole discretion.

Responsible Gaming
We operate as a responsible gaming company and encourage our players to play responsibly. We carefully monitor the playing activities of our players and alert them if they develop any compulsive behaviour. We take precautionary measures like the following to make sure that we offer a good online rummy gaming experience.
  People below 18 years of age are not permitted to create an account on our Website.
  People below 18 years of age are prohibited from playing our cash games.
  There is 24/7 monitoring of the player's activities with an anti-fraud algorithm to detect fraudulent behaviour.
  Anti-collusion measures are implemented during every rummy game.
  Player Information is confidentially stored using high-level encryption for safety.
  Our Website has features that limit the online cash deposits and withdrawal amount.
  A maximum cash deposit limit is set on the site to discourage gaming obsession.
  There is KYC verification for player protection and game security.

Refund Requests
In cases of accidental or erroneous cash credits to any party, user or company, we can independently or you can request for a refund within two weeks of initiating the transaction. rummyking.co will process the refund if it is a genuine case of accidental or erroneous cash credit, which is clear from your request or after our own independent investigation. The refund amount will be credited within two weeks to the financial instrument/platform that was used to make the corresponding transaction.

Voluntary Termination
You may cease to use our gaming services and terminate your account by emailing us at [email protected] with a clear explanation of your intention and duration from 48 hours to 6 months. After evaluating your case, at our discretion, rummyking.co will refund to you the entire cash amount available in your account within 10 working days and terminate your account. Please note, that any account actions you take after emailing your request for terminating your account, including, but not limited to, playing cash games, tournaments, depositing and withdrawing money, will be deemed as actions taken solely by you and rummyking.co shall not be responsible for your actions.

Inactive Accounts and Unused Funds
If your account has been inactive for over 365 days and has an unused cash balance, Rummy king shall remind you two times to activate your account. To activate your account, you must log in and use your cash balance by playing a cash game. After the reminders, if you do not activate your account your cash balance shall be forfeited to Rummy king. All reminders shall be sent to the email or phone number listed on your profile, as part of the account details and information you submitted to Rummy king.
Accounts found in breach of our Terms and Conditions shall receive no reminders, and the unused funds in such accounts shall be subject to the terms of our Breach and Consequences policy.

Indemnity
In accordance to the extent that is permitted by law, and in the humble consideration for allowing you to take part in the activity of online rummy games, you hereby agree with full knowledge to indemnify, defend and save us and hold us harmless to the complete extent of all awards and benefits, disbursements, litigation cost and reasonable fee of the attorney that we may have to incur or suffer in connection therewith including any sort of direct or indirect or consequential losses that may refer to any loss of profit and reputation that can arise from any claims, suits, taxes, actions, cause of actions, damages, penalties, injuries, expenses, demands, interest and/or awards imposed, brought or asserted against us by any person who has a connection with:
Access to your user account by using your username or password to use our rummy games services with or without your authorization,
Instances of use, misuse or abuse of your user account on Rummy king website in any way whatsoever, Offensive, illegal or defamatory conduct, demeanour or acts carried out by any players that are intended to mislead, defame and threaten, or cause obscene, illegal or inaccurate actions, even if originating from another player who is using your own account,
Cause infringement of other parties intellectual property rights by publishing any content on Rummy king website, Disruptions like technical failures, disconnections, defects, interruptions, system breakdowns, manipulations in data transmission, corruption of data or its loss, failure in communication lines, distributed and constant denial of service attacks, and virus or other unfavourable or adverse instances of technology in connection with your access to or the use of our services to play rummy on the website
Notwithstanding anything to the contrary contained in these Terms of Service or elsewhere, you agree that Rummy king's maximum aggregate liability for all your claims under this agreement, in all circumstances, other than for the payment of any withdrawable balance in your user account, shall be limited to Indian Rupees One Thousand only (INR. 1,000/-).

Contact us
rummyking is here to provide you with more information, answer any questions you may have and create an effective solution for your instructional needs, contact us any time at [email protected] You may also call us at 7208559765 between Monday to Friday 10:30 AM to 7:00 PM.